It’s no small feat; bringing fashion from almost 2,000 brands to our more than 23 million active customers, but our convenience team makes this possible. David Schroeder, SVP Convenience, explains: "Reimagining fashion goes beyond the online store, and truly influences every part of the customer journey. We see this every day from check-out and payments, delivery and returns, all the way to customer care at Zalando Convenience."
In the video below exploring convenience at Zalando, we see how integral the team is to the customer journey. Unmatched service, from the very first click.